Home Health Care News: Right at Home Selects Caribou as Rewards and Recognition Partner

One of the largest and fastest-growing in-home senior care franchisors, Right at Home, has announced its official partnership with Caribou Rewards, a rewards and engagement application built to elevate care agencies to world-class employer status. Caribou will become the national in-home care provider’s preferred rewards and recognition partner for its 433 locations throughout the United States.

Right at Home franchises undertook a six-month competitive pilot program to inform vendor selection, which was initiated at the end of 2023 to improve the overall caregiver experience. Support and recognition for direct care workers is an important component of Right at Home’s mission.

Specifically, they set out to increase staff engagement, bolster recruitment efforts, and improve caregiver retention. Right at Home compared performance data and qualitative feedback from caregivers, office staff, and agency owners to determine the choice partner.

Caribou’s mission is to fuel excellence across organizations through automated rewards and recognition programs designed to make caregivers feel seen and valued. In September, Right at Home selected Caribou after achieving exceptional results in the pilot program, illustrating positive business outcomes for all participating franchises.

"Simply put, Caribou won in every category," says Jessica Schultz, director of people strategy at Right at Home. "Caribou continues to drive new integrations, and new build-outs to fit our needs. Their adaptability, and their willingness to listen and learn, were unmatched. Plus, their customer service level was superior, and their platform readiness was mature."

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