What Sets Right at Home Apart
Right at Home franchisees come from every kind of background. Some have caregiving experience. Others have prior experience running their own business. For others, home care franchising and business ownership may be entirely new experiences.
Wherever our franchisees come from, we hear the same thing from each and every one of them – there’s just something different about Right at Home.
Vishal Patel, a franchise owner in Stony Point, New York, sums it up perfectly. Vishal explains, “The support we receive is unmatched. Everyone is truly living the Right at Home mission…Corporate is trying to improve our quality of life as franchisees. We are trying to improve the quality of life for our caregivers. And our caregivers are indeed improving the quality of life for our clients.”
This is what sets Right at Home apart from other home care agencies as well as other franchising opportunities. There is a level of support, care, and compassion that flows from the top down. The result is a truly unique and nurturing company culture. But what does this culture actually look like from day to day? Of course, you’d have to experience it yourself to fully understand. But here’s a glimpse.
Weekly Get-Togethers
You’re never alone when you’re part of the Right at Home family. In fact, our Takeoff Tuesdays offer weekly opportunities to connect with company leaders and fellow franchisees.
Every week, you’ll receive important updates on the latest franchise support tools as well as Right at Home partnerships that you can use to your benefit. This also gives us an opportunity to celebrate the achievements of our franchisees, including milestone anniversaries, outstanding caregivers, and new records for hours of care delivered.
Dedication to Innovation
Franchise ownership also gives you access to the latest technological developments in caregiving, as well as a Dedicated Innovation Team whose sole responsibility is to ensure that these developments are both relevant to our work and responsible for use in our field.
The innovation team makes it possible for us to roll out tools like Right Assist and Right Connect with confidence. These tools are designed to help seniors age safely in their homes, and thanks to our tech team, we know that we can deploy these advances ethically and responsibly.
Like leaders in every industry, we’re also actively exploring ways that AI can support our mission. But we’re proceeding with caution. Our top priority is to preserve and enhance the distinctly human aspects of caregiving. That’s why we have a dedicated AI team whose primary role is to help automate tedious and time-consuming administrative tasks so you can focus on cultivating your business and delivering quality care.
Coaching and Connection
When you purchase your Right at Home franchise, you aren’t just buying into a well-recognized brand. You’re also gaining access to an incredible wealth of knowledge. So much of that knowledge is contained in our coaching team.
As soon as you complete the franchise purchasing process, Right at Home will connect you with a Right Start coach. You’ll meet with your coach on a weekly basis as you take important steps like locating an office space, identifying your target market, and getting through your training. But that high-touch support doesn’t end after training. Once you complete your Right Start training program, we’ll transition you from your Startup Coach to your Business Performance Coach.
So just how important is your relationship with your coaches?
“My business coach is my lifeline,” says Right at Home franchisee Renee Pfister. “Over the past 12 years, I have used my business coach’s support in many different ways. In my younger years, if something off the wall occurred, I would call my coach, sometimes after hours or on weekends, to get advice on how to handle the situation.”
And how has that relationship changed as Renee’s South Carolina territory has expanded? Renee explains, “Today, my coach is primarily my guide to help me grow my business. We set goals, plan, pivot, review together…He knows my strengths and my weaknesses and helps me strategize based upon that knowledge.”
Providing Unparalleled Support
You’re probably starting to pick up on a recurring theme here. No matter where you are on your ownership journey, you’re never alone. We’re with you every step of the way. As Right at Home President and CEO Margaret Haynes explains, “Our focus is on helping franchise owners build sustainable, profitable businesses by delivering real value.”
You really feel that value when you need to get a hold of somebody for help navigating a crisis, overcoming an unforeseen challenge, or even just answering a few basic questions. You’ll find the team at corporate headquarters in Omaha fully available, accessible, and readily prepared to see you through whatever it is that you’re facing. We also give you access to qualified subject matter experts, leading-edge technology, and a deep well of educational resources.
Every partner we work with and every member of our staff shares a belief in our mission — to improve the lives of those we serve. We’re here to do whatever we can, whenever we must, to help you carry out this mission in your community.
Tapping Real Expertise
We recognize that home care is not the easiest industry to navigate. Every state has its own complex web of caregiving and health coverage regulations. On top of that, each state has its own licensure rules for providing home care. With Right at Home, you won’t have to navigate these complex subjects alone.
During training, you’ll receive direct education and guidance in areas like state licensure, regulatory compliance, and payer sources. But the support doesn’t end after onboarding.
Our corporate team includes experts in all relevant fields, who will remain available and accessible to you as you advance your business. For instance, our government affairs team can help you monitor changes in policy, adapt to new regulatory requirements, and prevent compliance errors. Be sure to take full advantage of the experts at your disposal as your business launches and grows.
Staying in the Loop
Even after you’ve built a successful and sustainable business, you’ll continue to enjoy the distinctive benefits of the Right at Home support system. With our customer management system, you’ll have access to our best practices for owners and office staff. These guides are created by experts on our corporate team and span a variety of topics.
We’ll provide you with best practices for creating social posts, reading franchise disclosure documents, retaining and recruiting caregivers, and much more. Not only that, but this library of actionable resources is actually updated with fresh new content every single week.
Taking Full Advantage of Everything We Have to Offer
As you can see, what really sets Right at Home apart is the robust set of support systems, technology, and people that you’ll gain access to when you join our network. Of course, it’s up to you to make the most of these incredible resources.
But in an industry that is as challenging as it is rewarding, starting with a proven model and meaningful support can make all the difference in the world. Reach out to one of our consultants today and find out how Right at Home can provide you with everything you need to succeed.
