Why Tim Randall Traded Wall Street for a Career in Home Care

Watch the full interview on our YouTube channel.

For Tim Randall, becoming a Right at Home franchise owner was more than a career move. After 28 years working on Wall Street, he was ready to do something different, something that connected more closely with his family’s experiences and gave him the opportunity to make an impact in his community.

Today, Tim and his wife, Lisa, own three Right at Home territories in Connecticut and are entering their 14th year with the network. Along the way, Tim has built a team he trusts, developed long-standing relationships throughout his community, and discovered just how meaningful home care can be.

A Career Change With Personal Motivation

Tim and Lisa became Right at Home franchise owners in 2013, purchasing two territories before adding a third in 2015. Their business, Right at Home Greater Fairfield County, serves communities throughout the Upper Fairfield County area of Connecticut.

Before home care, Tim spent nearly three decades working on Wall Street, including time living and working in London. Moving from the financial industry into home care was, as Tim describes it, “an enormous career change.”

But the motivation behind that change was deeply personal.

“Our oldest son is a special needs guy,” Tim explained. “He was born with disabilities at birth, and that was really the impetus.”

That experience helped Tim and Lisa recognize how meaningful it could be to build a business focused on helping other people and their families.

“We’re passionate about seniors and helping others,” Tim said. “I consider myself a people guy as well.”

Although senior care remains the primary focus of the business, Tim’s office also works with individuals with special needs and disabilities and is verified with Connecticut’s Department of Developmental Services.

Interestingly, Tim and Lisa never compared Right at Home with another home care franchise while exploring ownership. They considered opportunities in entirely different industries before ultimately finding their fit.

“I think Right at Home chose us,” Tim said.

A Day in the Life of a Franchise Owner

After more than a decade in business, Tim’s day looks different than it did when he first opened his doors.

Today, his team includes an operations manager, schedulers, an HR manager, and sales liaisons who help oversee different areas of the business. Having a strong team has allowed Tim to step away from some of the everyday scheduling responsibilities and focus his time where he believes he can make the biggest impact.

“A typical day actually starts with me on the pickleball court,” Tim joked.

From there, his focus might shift to networking in the community, connecting with referral sources, working alongside his sales team, or participating in client assessments.

Assessments are a part of the business Tim particularly enjoys because they give him an opportunity to connect directly with families.

“One of the best parts of my job is to meet the family members,” he said. “I can relate to them, and that’s a lot of fun.”

His role has changed as the business has grown, but relationships remain at the center of how he spends his time.

Building a Business Through Relationships

Some of Tim’s referral relationships date back to the early years of his business.

Maintaining those connections requires consistency, especially as employees and leadership change within senior living communities, skilled nursing facilities, and other referral organizations.

Tim and his sales liaisons regularly discuss changes across their market to maintain relationships as people move between organizations.

“Nothing beats being in front of somebody, even in this day and age,” Tim said.

That philosophy has helped shape his approach to business development. Rather than spending too much time worrying about the competition, Tim focuses on staying visible, nurturing the relationships his team already has, and continuing to build new ones.

“I am cognizant of the competition. I don’t really worry about that,” he said. “It’s more confidence in our business. I believe in the Right at Home brand.”

For Tim, being present in the community continues to matter even as digital marketing and online visibility become increasingly important.

“At the heart of this business is relationships,” he said.

Finding Value in the Right at Home System

Even after more than a decade as an owner, Tim continues to find new ways to lean on the support available through Right at Home.

That became particularly important in 2026 as his business underwent changes to several financial and administrative processes. After a longtime team member left, Tim and his staff took on additional responsibilities and made changes, including migrating to QuickBooks Online.

Tim said Right at Home’s support team helped his office navigate that transition.

“They’ve been with me the entire way,” he said. “I couldn’t have done it without the Right at Home support team.”

His experience also changed the way he thinks about using the resources available to franchise owners.

“I’ve used them more this year than probably in the previous five years,” Tim said. “I probably should be using Omaha more, and we are. And I’m trying to get my team more involved.”

Tim regularly connects with his Business Performance Coach and with members of the Right at Home team who support areas such as SEO and Digital Marketing.

His takeaway after nearly 14 years of ownership is simple: the support is there, so use it.

Advice for Prospective Owners

Having participated in numerous validation calls with people exploring Right at Home ownership, Tim has heard many different reasons for considering the home care industry.

His advice to candidates is to think beyond the business opportunity and understand what personally draws them to this work.

“When you’re changing careers like I did, you have to kind of want to do it,” Tim said. “There needs to be an impetus. Maybe it’s a family member you cared for. Something happened in your life.”

For Tim, that connection matters because home care is fundamentally a people business.

He recognizes the economic opportunity within the industry and the growing need for services that help older adults age in place. But he believes prospective owners should also understand what will motivate them to serve families, build relationships, and stay committed to the work.

“We need to make a living,” he said. “But that’s not the first thing you should say.”

Instead, Tim encourages candidates to reflect on the experiences that led them to home care in the first place.

Maybe they helped care for a parent or grandparent. Maybe they saw firsthand the difference a caregiver could make. Or perhaps they’ve reached a crossroads in their career and want their next chapter to carry a greater sense of purpose.

Whatever the reason, Tim believes having that personal connection can make all the difference.

Relationships Come First

Tim’s journey from Wall Street to Right at Home demonstrates just how different franchise ownership can look over time.

He started with two territories in 2013, added a third in 2015, and gradually built a team that allows him to spend more time developing community relationships, meeting families, and guiding the business's direction.

But even as the business has evolved, the part Tim values most hasn’t changed: people.

Whether it’s hearing from a grateful family, recognizing a caregiver for exceptional work, reconnecting with a referral partner, or leaning on the Right at Home support team when challenges arise, relationships continue to be at the center of this experience as a franchise owner.

And for someone who spent nearly three decades on Wall Street before making the leap into home care, that human connection has proven especially meaningful.

As Tim put it, sometimes hearing that a caregiver made a real difference for a family can mean more than “any bonus I ever got on Wall Street.”